Shipping policy

Shipping and Delivery Policy

Last Updated: August 2, 2026

Thank you for shopping with Hushvella.

This Shipping and Delivery Policy explains how orders placed through https://hushvella.com are processed, shipped, tracked, and delivered.

By placing an order with Hushvella, you acknowledge that you have reviewed this policy. This policy should be read together with our Return and Refund Policy, Terms of Service, and other policies published on our website.

1. Shipping Destinations

Hushvella primarily serves customers in the United States.

Shipping availability is determined by the delivery address entered at checkout. We may also offer shipping to selected international destinations when those destinations are available during checkout.

The availability of shipping to a particular country, state, territory, ZIP code, military address, post office box, or remote area is not guaranteed.

We reserve the right to decline or cancel an order if:

We cannot deliver to the address provided.
The destination is restricted by a carrier, supplier, law, or regulation.
The product cannot legally or safely be shipped to the destination.
Required shipping information is missing or inaccurate.
The order presents a reasonably suspected fraud or security risk.
Shipping costs or fulfillment requirements were displayed incorrectly because of a technical error.
The applicable fulfillment provider cannot service the destination.

If we cancel an unshipped order, we will issue an appropriate refund to the original payment method.

2. Order Processing Time

Orders are typically processed within 1–3 business days after a properly completed order is received.

Business days are Monday through Friday, excluding applicable holidays.

Processing may include:

Payment authorization
Fraud and security screening
Address verification
Inventory confirmation
Product preparation
Packaging
Transfer to a fulfillment provider
Preparation of shipping documents

During holidays, promotional periods, severe weather, inventory reviews, or periods of unusually high demand, processing may require up to 5 business days or longer in exceptional circumstances.

Processing time is separate from carrier transit time.

Orders placed on weekends or holidays normally begin processing on the next business day.

3. Order Confirmation

After an order is successfully submitted, the customer should receive an order confirmation at the email address entered during checkout.

An order confirmation acknowledges that we received the order. It does not necessarily confirm:

Final inventory availability
Acceptance of the order
Completion of payment verification
A guaranteed shipping date
A guaranteed delivery date

We may contact the customer to verify payment, identity, shipping information, product selection, or other order details.

Failure to respond to a reasonable verification request may delay or prevent shipment.

Please contact us promptly if you do not receive an order confirmation or if the information in the confirmation is incorrect.

4. Shipping Fee

Hushvella charges a flat standard shipping fee of:

$6.90 per order

The shipping charge will be displayed during checkout before the order is submitted.

Unless otherwise stated, the flat shipping fee applies to the entire order, including orders that are delivered in multiple packages.

No additional standard shipping fee will be charged solely because an order is divided into multiple shipments.

Additional charges may apply when expressly disclosed before purchase, including charges for:

Expedited or specialized shipping
Oversized or unusually heavy products
Remote-area delivery
International delivery
Customs processing
Address correction
Reshipment
Delivery attempts requested after an unsuccessful delivery

Shipping fees are generally non-refundable after an order has been shipped, except when the refund results from our verified error, non-delivery for which we are legally responsible, or another circumstance requiring reimbursement under applicable law.

5. Estimated Delivery Times

Estimated carrier transit times after dispatch are generally:

United States:
5–10 business days

Selected International Destinations:
10–20 business days

These delivery periods are estimates rather than guaranteed delivery commitments.

The applicable estimate may begin after the package has been accepted by the shipping carrier, not necessarily on the date the order was placed or the date a shipping label was created.

Processing time must be added to estimated carrier transit time when estimating the overall time between ordering and delivery.

Certain products, destinations, and fulfillment locations may have different estimated delivery periods. Where a product page or checkout page clearly provides a different estimate, the estimate shown for that order will apply.

6. Delivery Estimates Are Not Guarantees

Estimated shipping and delivery dates are provided in good faith using available fulfillment and carrier information.

Actual delivery may occur earlier or later than estimated because of circumstances including:

Carrier delays
Severe weather
Natural disasters
Seasonal shipping volume
Labor disruptions
Public holidays
Transportation disruptions
Customs inspections
Border processing
Security screening
Incorrect or incomplete addresses
Failed delivery attempts
Remote delivery locations
Product availability
Fulfillment provider delays
Events outside our reasonable control

Hushvella does not guarantee a specific arrival date unless an authorized Hushvella representative expressly confirms that date in writing.

A missed estimated delivery date does not automatically mean that a package is lost or that a refund is immediately due.

This provision does not limit any right or remedy that cannot legally be excluded.

7. Delayed Shipment Before Dispatch

We make shipment estimates only when we have a reasonable basis to expect that an order can be shipped within the stated period.

If we determine that an order cannot be shipped within the applicable promised or estimated shipment period, we may:

Notify the customer of the delay
Provide a revised estimated shipment date
Ask whether the customer agrees to the revised shipment date
Offer the customer the option to cancel affected unshipped products
Cancel the affected order and issue a refund

Where required, the customer will be given an opportunity to consent to the delay or cancel the unshipped order.

If the customer does not consent to a delay in circumstances where express consent is required, or if we determine that the order cannot be fulfilled, we will cancel the affected unshipped portion and provide a refund as required by applicable law.

A refund for an unshipped canceled product will include amounts required to be refunded under applicable law.

We will not substitute a materially different product without the customer’s prior agreement.

8. Shipping Confirmation

Once an order or part of an order has been prepared for shipment, we may send a shipping confirmation email containing:

The tracking number
A tracking link
The carrier name, when available
The products included in the shipment
Available delivery information

A shipping label may sometimes be created before the carrier physically scans or transports the package.

The appearance of a tracking number does not always mean that the package has already begun moving through the carrier’s network.

Customers should use the tracking page for the most recent carrier information.

9. Tracking Information

Tracking is provided for most orders.

Tracking updates may require 2–5 days to appear after shipment information is created because of carrier processing, transfer between logistics providers, weekend schedules, or delayed initial scans.

Some shipments may use more than one logistics provider. In these cases:

The tracking number may change.
A local carrier may receive the package for final delivery.
Tracking events may appear on different carrier websites.
Tracking may pause while the package is transferred.
Earlier tracking links may stop displaying new scans.

A temporary lack of tracking updates does not automatically mean that the package has been lost.

Please contact us if tracking has not updated for an unusually long period or if the estimated delivery period has passed.

10. Shipping Carriers

Depending on the product, package dimensions, fulfillment location, and delivery destination, carriers may include:

USPS
UPS
FedEx
DHL
Regional carriers
International postal services
Specialized logistics providers
Local last-mile delivery providers

The carrier is selected according to operational and delivery requirements.

Customers generally cannot select a specific carrier unless that option is expressly offered during checkout.

The carrier shown at the beginning of shipment may differ from the carrier completing final delivery.

11. Split Shipments

Orders containing multiple products may be divided into separate shipments.

Split shipments may occur because:

Products are stored at different facilities.
Products become ready for shipment at different times.
Packages have different size or carrier requirements.
Separate shipment may prevent unnecessary delay.
Products are fulfilled by different approved providers.

Each package may have a different tracking number and delivery date.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

Customers should review all shipping confirmation emails and tracking numbers before reporting an incomplete order.

No additional standard shipping fee will be charged solely because Hushvella divides an order into multiple shipments.

12. Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, please verify:

Recipient’s full name
Street address
Apartment, suite, floor, or unit number
City
State or province
Postal or ZIP code
Country
Telephone number
Any necessary building or delivery instructions

Hushvella is not responsible for delivery problems resulting from inaccurate, incomplete, outdated, or improperly formatted information provided by the customer, except to the extent required by applicable law.

13. Address Changes

Address change requests should be submitted within 12 hours after purchase.

Contact:

Email: anjrajorly@gmail.com
Phone: +1 (936) 260-5549

Please provide your order number, the original address, and the requested corrected address.

Submitting an address change request does not guarantee that the address can be changed.

Once an order has entered processing, been transferred to a fulfillment provider, or been shipped, we may be unable to modify or redirect it.

An address change is not effective until Hushvella confirms the change in writing.

Customers should not rely solely on a telephone call, voicemail, or email submission as proof that an address was successfully changed.

14. Incorrect or Incomplete Addresses

If a package cannot be delivered because the customer supplied an incorrect or incomplete address, we may offer one of the following after reviewing the circumstances:

Reshipment after the package is returned and additional shipping charges are paid
A refund of the eligible product amount after the package is returned and inspected
Another reasonable resolution

Original shipping fees, carrier address-correction charges, return-to-sender fees, reshipment fees, and other nonrecoverable costs may be deducted or charged where permitted by law.

A refund or reshipment cannot normally be completed until the returned package has been received or the carrier has confirmed its disposition.

If a package is delivered to the address entered by the customer, Hushvella may be unable to recover or replace it solely because the customer intended to enter a different address.

15. Refused or Unclaimed Shipments

Packages may be returned when:

The recipient refuses delivery.
The package is not collected from a carrier facility.
Required delivery arrangements are not completed.
The carrier cannot access the delivery location.
Customs charges or other legally applicable charges are not paid.
The package exceeds the carrier’s holding period.
The recipient fails to respond to the carrier.
The address is undeliverable.

A refused or unclaimed shipment is not automatically considered an authorized return or cancellation.

After the package is returned and inspected, we may issue a refund for the eligible product amount, less original shipping fees, return shipping charges, customs charges, carrier fees, or other nonrecoverable costs, to the extent permitted by law.

If a refused or unclaimed package is lost, abandoned, destroyed, or disposed of by a carrier or customs authority because of circumstances attributable to the recipient, a refund may not be available, subject to applicable law.

16. Delivery Attempts and Signature Requirements

Some carriers may:

Leave a package at a safe location
Deliver to a reception desk, mailroom, locker, or building manager
Require a signature
Attempt delivery more than once
Hold the package at a carrier facility
Request that the recipient schedule delivery

Signature requirements are determined by the product, order value, destination, carrier, and available delivery service.

Customers are responsible for monitoring tracking and completing reasonable carrier instructions.

Failure to complete a requested delivery arrangement may result in delay, return, storage charges, or additional shipping costs.

17. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please:

Confirm that the shipping address on the order is correct.
Check entrances, porches, side doors, garages, mailrooms, parcel lockers, and other safe locations.
Ask household members, neighbors, reception staff, or building management whether they accepted the package.
Allow a reasonable period for a premature or delayed delivery scan.
Contact the carrier and request delivery details or an investigation.
Contact Hushvella with your order number and any carrier case number.

We may request:

Confirmation of the delivery address
A carrier claim or case number
A written statement regarding the missing package
Identity or address verification
Additional information reasonably necessary to investigate the claim

A carrier delivery scan is relevant evidence of delivery but will not prevent us from reviewing a legitimate report.

A report that a package cannot be located does not automatically establish that Hushvella, the carrier, or another party is responsible.

Each report will be reviewed according to the available evidence, carrier records, and applicable law.

18. Lost Packages

A package will not automatically be classified as lost solely because tracking has not updated or the estimated delivery date has passed.

Before treating a shipment as lost, Hushvella may:

Review tracking events
Contact the carrier or fulfillment provider
Request that the customer open a carrier inquiry
Wait for the carrier’s required investigation period
Confirm the shipping address
Request supporting documentation
Review delivery confirmation

If a package is verified as lost before delivery, we may provide an appropriate remedy, such as:

Replacement shipment
Refund
Another remedy required by applicable law

The available remedy may depend on inventory, carrier findings, the destination, and the circumstances of the loss.

19. Stolen Packages

Customers should provide a secure and accessible delivery location.

If a package is stolen after confirmed delivery, please contact:

The shipping carrier
Building management or security
Local law enforcement, where appropriate
Hushvella customer support

We will reasonably assist by providing available tracking and shipment information.

A theft report does not automatically guarantee a replacement or refund. We will review the circumstances, available evidence, carrier records, and applicable law.

We may request a police report, carrier claim, signed statement, or other reasonable documentation for high-value or repeated claims.

Nothing in this section limits a customer’s non-waivable legal rights.

20. Damaged Shipping Packages

Please inspect the package and product promptly after delivery.

If the product arrives damaged, incomplete, or materially affected by shipping, contact us within 7 calendar days after delivery whenever reasonably possible.

Provide:

Order number
Description of the issue
Photographs of the product
Photographs of the outer package
Photographs of internal packaging
Photograph of the shipping label
Video evidence when reasonably available

Keep the product, packaging, labels, accessories, and all included materials until we provide instructions.

Do not discard the damaged package or return the product without authorization.

Minor damage to exterior shipping packaging that does not affect the product is not necessarily considered product damage.

Claims will be handled in accordance with our Return and Refund Policy and applicable law.

21. International Shipping

International shipping is available only when offered for the destination during checkout.

International delivery may be affected by:

Customs inspections
Import restrictions
Documentation requirements
Local carrier procedures
Duties and taxes
Border delays
Local holidays
Remote-area service limitations

Customers are responsible for determining whether a product may lawfully be imported, possessed, or used in the destination country.

Hushvella may cancel an order if we determine that the product cannot legally, safely, or reasonably be shipped to the destination.

International shipments may take longer than the estimated delivery period because of customs or border procedures.

22. Customs, Duties, Taxes, and Import Fees

Unless checkout expressly states that duties and taxes are included, product prices and shipping fees may not include:

Customs duties
Import taxes
Brokerage charges
Customs processing fees
Carrier collection fees
Local government charges
Other destination-country charges

The recipient may be required to pay applicable charges before the shipment can be released or delivered.

The amount and applicability of these charges are determined by customs authorities, carriers, and applicable laws rather than Hushvella.

Hushvella cannot guarantee the amount of any customs, tax, or import charge.

Failure to pay legally applicable import charges may result in delay, return, abandonment, or destruction of the shipment.

Any refund for a returned international shipment will be subject to this policy, our Return and Refund Policy, and applicable law.

23. Customs Delays

Customs clearance times are outside Hushvella’s direct control.

A package held for customs review is not automatically considered lost.

The recipient may be required to provide:

Identification
Proof of purchase
Product information
Tax information
Import documentation
Payment of applicable charges

Customers are responsible for responding promptly to lawful requests from customs authorities or carriers.

We will provide reasonable assistance with available order and shipment information but cannot act as the customer’s customs broker or legal representative unless expressly agreed in writing.

24. Military, PO Box, and Remote Addresses

Delivery to PO boxes, APO/FPO/DPO addresses, territories, islands, or remote locations may be limited depending on the product and carrier.

Certain oversized products, lithium-battery products, electronic products, liquids, or other restricted products may not be eligible for these destinations.

Delivery estimates for these locations may be longer than standard estimates.

If a carrier cannot service the address, we may contact the customer for an alternative address or cancel the affected order.

25. Product and Shipping Restrictions

Certain products may be subject to transportation restrictions based on:

Product dimensions
Product weight
Battery type
Liquid content
Material composition
Carrier rules
Destination laws
Import restrictions

We may use specialized shipping methods or decline shipment when reasonably necessary.

Products must not be redirected, exported, or transported in violation of applicable law.

26. Order Modifications and Cancellations

Cancellation and modification requests are not guaranteed.

An order may become unavailable for cancellation once:

Processing has begun
A shipping label has been created
The order has been transferred to a fulfillment provider
Packaging has begun
The order has been delivered to a carrier
Shipment has otherwise become irreversible

An order is not considered canceled or modified until Hushvella provides written confirmation.

If an order can no longer be canceled, the customer may request a return after delivery in accordance with our Return and Refund Policy.

27. Payment and Fraud Verification

Orders may be delayed while we verify payment, billing information, identity, address, or suspected unauthorized activity.

We may request reasonable verification before shipping.

For security reasons, we may cancel or place an order on hold when:

Payment cannot be authorized
Billing and shipping information cannot be verified
The order triggers fraud-prevention controls
Unauthorized payment is reasonably suspected
Additional verification is not completed

Hushvella is not responsible for a processing delay caused by the customer’s failure to provide reasonably requested verification.

Any personal information collected for verification will be handled in accordance with our Privacy Policy.

28. Events Outside Our Reasonable Control

Hushvella is not responsible for delays caused solely by events outside our reasonable control, including:

Natural disasters
Severe weather
War or civil unrest
Epidemics or public-health emergencies
Government actions
Customs actions
Transportation shutdowns
Carrier disruptions
Labor strikes
Infrastructure failures
Cyberattacks
Widespread power or communications failures

When such an event affects an unshipped order, we will take reasonable steps to communicate with the customer and provide legally required cancellation or refund options.

Nothing in this section excuses Hushvella from obligations that cannot legally be excluded.

29. Limitation of Shipping Representations

Information supplied by carriers, tracking websites, fulfillment providers, and customs authorities may contain delays, omissions, or errors.

Hushvella does not control third-party tracking systems or carrier scanning schedules.

However, Hushvella remains responsible for fulfilling its obligations as the seller to the extent required by applicable law.

No statement in this policy is intended to eliminate a customer’s non-waivable right relating to non-delivery, damaged goods, deceptive practices, or other legally protected matters.

30. Relationship With Other Policies

Shipping-related returns, refunds, replacements, and cancellations are also governed by our Return and Refund Policy.

The collection and use of customer information are governed by our Privacy Policy.

Website use and purchases are governed by our Terms of Service.

If a conflict exists between this policy and applicable law, applicable law will control.

If a conflict exists between this general policy and a product-specific shipping disclosure clearly presented before purchase, the product-specific disclosure will apply to that product to the extent permitted by law.

31. Policy Changes

We may update this Shipping and Delivery Policy to reflect changes in shipping services, carrier practices, products, operating procedures, or legal obligations.

The policy applicable to an order will generally be the version available when that order was placed, unless a later change is legally required or is more favorable to the customer.

The “Last Updated” date identifies the most recent revision.

32. Contact Information

For shipping and delivery questions, contact:

Store Name: Hushvella

Website: https://hushvella.com

Customer Support Email: anjrajorly@gmail.com

Customer Support Phone: +1 (936) 260-5549

Customer Support Hours:
Monday–Friday
10:00 AM–6:00 PM (GMT+8)

Most inquiries receive a response within 1–2 business days.

Additional time may be required during weekends, holidays, promotional periods, or periods of unusually high inquiry volume.

Legal Business Name: STOREVIA LIMITED

Legal and Administrative Address:

STOREVIA LIMITED
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This legal and administrative address is not a return address, fulfillment center, warehouse, or customer service location unless Hushvella expressly confirms otherwise in writing.

Do not send product returns to this address without written return authorization and specific return instructions.