Contact information

Contact Us

Thank you for visiting Hushvella.

If you have questions about an order, product, delivery, return, refund, or store policy, please contact our customer support team using the information below.

To help us respond efficiently, please include your full name, order number, the email address used to place the order, and a brief description of your request.

Customer Support

Email: anjrajorly@gmail.com

Phone: +1 (936) 260-5549

Website: https://hushvella.com

Email is our primary and recommended customer support channel because it provides a clear written record of your request and allows us to review order details accurately.

Phone support may not always be available immediately. If we are unable to answer your call, please leave a voicemail with your name, order number, contact information, and a brief description of your request. For the fastest and most reliable assistance, we recommend contacting us by email.

Please do not send complete payment card numbers, account passwords, government identification numbers, or other highly sensitive information by email or voicemail.

Customer Support Hours

Monday–Friday
10:00 AM–6:00 PM (GMT+8)

We are closed on Saturdays, Sundays, and applicable public holidays.

Most inquiries receive a response within 1–2 business days. During holidays, promotional periods, or periods of unusually high inquiry volume, additional response time may be required.

Sending multiple messages regarding the same request may delay our ability to review and respond. We recommend replying to the same email thread whenever possible.

Order Changes and Cancellation Requests

If you need to change or cancel an order, please contact us as soon as possible.

Submitting a cancellation or modification request does not guarantee that the order can be changed or canceled. Orders may be processed, prepared, or transferred to a fulfillment provider shortly after they are placed.

An order is not considered canceled until Hushvella sends written confirmation that the cancellation has been completed.

If an order has already entered processing or shipping, it may no longer be eligible for cancellation. In that case, the order may need to be handled according to our Return and Refund Policy after delivery.

Please review all product details, variants, quantities, shipping information, and billing information carefully before completing your purchase.

Shipping and Delivery Questions

Delivery dates and transit times shown on our website are estimates unless expressly stated otherwise.

Actual delivery times may be affected by carrier operations, weather, customs procedures, holidays, incorrect or incomplete addresses, regional restrictions, or circumstances outside our reasonable control.

For questions about a shipment, please include your order number and tracking number, if available.

Tracking information may take additional time to update after a shipping label has been created or after a package has been transferred between carriers.

Hushvella cannot guarantee carrier delivery dates or tracking update schedules.

Returns and Refunds

Before returning any product, please contact our customer support team and review our Return and Refund Policy.

Do not send products to our business address or to any address shown on this page unless our customer support team has provided written return instructions.

Unauthorized returns, returns sent to an incorrect address, or packages sent without the required return information may be delayed, refused, lost, or ineligible for reimbursement.

Return eligibility, return deadlines, product condition requirements, shipping costs, restocking conditions, exclusions, and refund processing are governed by the Return and Refund Policy that was available at the time of purchase.

Contacting customer support does not automatically approve a return, refund, replacement, chargeback, or cancellation.

Product Questions

Hushvella sells sleep, bedroom comfort, relaxation, and related lifestyle products.

Product descriptions, dimensions, materials, compatibility information, care instructions, and included components may vary by product. Please review the complete product page before purchasing.

Product appearance, texture, size, and color may vary slightly because of screen settings, lighting, manufacturing tolerances, packaging updates, and product variations.

If you are unsure whether a product is suitable for your intended use, please contact us before placing your order.

Sleep and Wellness Information

Hushvella products are sold as general consumer and lifestyle products unless a product page expressly states otherwise.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease, medical condition, sleep disorder, breathing condition, or mental health condition.

Information provided through our website or customer support is for general informational purposes only and should not be considered medical advice.

Customer support representatives cannot diagnose medical conditions, recommend medical treatment, or determine whether a product is appropriate for a specific medical condition.

If you have persistent sleep difficulties, breathing problems, allergies, pain, a diagnosed medical condition, or concerns about using a product, consult a qualified healthcare professional before use.

Stop using any product and seek appropriate professional advice if you experience discomfort, irritation, breathing difficulty, an allergic reaction, or another unexpected symptom.

Business Information

Store Name: Hushvella

Business Type: Online Retail Store

Main Category: Sleep, Bedroom Comfort, and Relaxation Products

Website: https://hushvella.com

Customer Support Email: anjrajorly@gmail.com

Customer Support Phone: +1 (936) 260-5549

Legal Business Name: STOREVIA LIMITED

Legal and Administrative Address:

STOREVIA LIMITED
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

The address above is provided for legal and administrative identification purposes.

It must not be used as a product return address unless Hushvella has provided written authorization and specific return instructions.

Sending a return, exchange, complaint package, or other product to this address without written authorization may result in refusal, loss, delay, or additional costs.

Privacy and Communications

When you contact us, we may collect and use the information you provide to identify your order, respond to your inquiry, prevent fraud, resolve disputes, maintain business records, and comply with legal obligations.

Information submitted through customer support is handled in accordance with our Privacy Policy.

By contacting us, you acknowledge that we may respond using the email address or telephone number you provide.

We will not ask you to provide your complete payment card number or account password through ordinary customer support communications.

Store Policies

All purchases and use of the Hushvella website are subject to the policies published on our website, including our:

Terms of Service
Privacy Policy
Shipping Policy
Return and Refund Policy

If there is a conflict between general information on this Contact Us page and a specific store policy, the applicable store policy will control to the extent permitted by law.

Nothing on this page is intended to exclude, restrict, or waive any consumer right that cannot legally be excluded or restricted under applicable law.