Return and Refund Policy

Last Updated: August 2, 2026

Thank you for shopping with Hushvella.

We want our return and refund process to be clear, fair, and transparent. This Return and Refund Policy explains the conditions, procedures, responsibilities, and limitations that apply to purchases made through https://hushvella.com.

Please review this policy before purchasing or returning a product.

1. Return Eligibility

Unless a different return condition is clearly stated on the applicable product page, eligible products may be returned within 30 days after confirmed delivery.

To qualify for a return, all of the following conditions must be met:

• The return request must be submitted within 30 calendar days after delivery.

• The product must be unused, unworn, unwashed, unaltered, and in substantially the same condition in which it was received.

• The product must be returned with its original packaging, labels, tags, manuals, accessories, components, promotional items, and included parts.

• The product must be free from stains, odors, hair, pet hair, smoke, moisture, cosmetic residue, signs of washing, signs of installation, or other evidence of use.

• The customer must provide valid proof of purchase, such as an order number or order confirmation.

• The return must be approved by Hushvella before it is shipped.

• The approved return must be shipped within 7 calendar days after return instructions are issued.

• The customer must follow the return instructions provided by our customer support team.

Products that do not satisfy these conditions may be refused, returned to the customer, or refunded only in part to reflect any loss in value, to the extent permitted by applicable law.

Submitting a return request does not automatically mean that the return or refund has been approved.

2. Products That Cannot Be Returned

The following products are generally not eligible for return, except where required by applicable law or where the product arrived defective, damaged, or materially different from what was ordered:

• Gift cards

• Clearance products or products clearly marked “Final Sale”

• Customized, personalized, monogrammed, or made-to-order products

• Products that have been used, worn, washed, modified, assembled, installed, damaged, or contaminated after delivery

• Products missing original packaging, tags, accessories, manuals, components, or included items

• Products damaged by improper use, improper cleaning, incorrect installation, misuse, neglect, accident, unauthorized repair, or failure to follow product instructions

• Opened consumable, disposable, aromatherapy, fragrance, skincare, or personal-care products

• Products sealed for health or hygiene reasons after the seal has been opened or removed

• Sleep masks, ear-related products, pillow covers, pillowcases, bedding accessories, or other personal-use products that show evidence of direct bodily contact, use, washing, or contamination

• Products clearly identified as non-returnable on the applicable product page before purchase

• Products purchased from another seller, marketplace, or website

A product will not be considered unused merely because it was used for only a short period.

Where a product must be opened to reasonably inspect its basic condition, we will evaluate the return based on the product type, the extent of handling, its condition, and applicable law.

3. Bedding, Textile, and Compressed Products

Some Hushvella products may be folded, rolled, vacuum-sealed, or compression-packed for transportation.

After opening, compressed products may require time to expand, regain their intended shape, or release temporary packaging odors. Normal expansion time, minor packaging creases, and temporary odors that dissipate with ventilation are not automatically considered product defects.

Customers must follow all unpacking, ventilation, care, washing, and safety instructions provided with the product or displayed on the product page.

Products may not qualify for a return if they have been:

• Slept on or used beyond reasonable inspection

• Washed, dried, ironed, treated, or cleaned

• Exposed to smoke, pets, moisture, perfumes, cosmetics, or strong odors

• Stained, torn, punctured, stretched, or otherwise damaged after delivery

• Improperly unpacked or damaged while opening the package

• Unable to be safely or hygienically resold because of customer use

This section does not limit any rights that cannot legally be excluded.

4. How to Request a Return

To request a return, contact:

Email: anjrajorly@gmail.com

Please include:

• Your full name

• Your order number

• The email address used to place the order

• The product you wish to return

• The reason for the return

• Clear photographs or video, when relevant

• A description of any damage, defect, missing part, or incorrect item

• Photographs of the shipping package and label if the issue may have occurred during transportation

We may request additional information reasonably necessary to review the return.

If the return is approved, we will provide written return authorization and return instructions, including the correct return destination.

Do not ship a return until you have received written authorization and return instructions from Hushvella.

5. Return Authorization

Approved returns may be assigned a Return Authorization number or another return reference.

The authorization applies only to the specific product and order identified in our written instructions.

Return authorization:

• Is not transferable

• Does not guarantee that a refund will be issued

• May expire if the product is not shipped within the stated period

• May be canceled if the returned product differs from the approved product

• Does not authorize the return of additional or unrelated products

All returns remain subject to inspection after arrival.

Returns sent without authorization, sent after the authorization expires, sent to an incorrect address, or sent in violation of our instructions may be refused or may not qualify for a refund.

6. Return Address

The following business address is provided for legal and administrative identification purposes only:

STOREVIA LIMITED
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This is not a product return address.

Do not send products to this address unless Hushvella has expressly authorized the return to this address in writing.

Returns may need to be sent to a designated fulfillment facility, supplier facility, processing center, or another return location.

Because different products may have different return destinations, customers must obtain return instructions for each approved return.

Hushvella is not responsible for unauthorized returns sent to the legal business address, the original shipping address, a carrier facility, or any other address not included in our written return instructions.

7. Return Shipping Costs

For returns caused by customer preference, customer error, ordering the wrong product, ordering the wrong size or variant, incompatibility, or any reason not attributable to a verified error by Hushvella, the customer is responsible for:

• Return shipping costs

• Packaging costs

• Applicable carrier charges

• Insurance or tracking costs

• Customs duties, taxes, brokerage charges, or import fees

• The risk of loss or damage during return transportation until the return is received

Return shipping costs are not reimbursed unless we confirm in writing that the return is due to our error, an incorrect product, or a verified damaged or defective product.

If we provide a prepaid return label for a return that is not caused by our error, the cost of that label may be deducted from the refund where permitted by law and disclosed to the customer.

Do not send a return using cash on delivery, postage due, or another method that requires Hushvella or a return facility to pay an unapproved charge. Such shipments may be refused.

8. Return Packaging and Tracking

Customers must package returned products securely and appropriately to prevent loss, contamination, or damage during transportation.

Whenever reasonably available, returns must be sent using a trackable shipping service.

Customers should retain:

• The shipping receipt

• The tracking number

• Photographs of the packaged return

• Proof of the return address used

• A copy of the return authorization

Providing a tracking number does not establish that the correct product was returned or that the product satisfies the return requirements.

Hushvella is not responsible for return packages that are lost, misdirected, damaged, delayed, or delivered to an unauthorized address while under the customer’s responsibility, except where applicable law provides otherwise.

9. Return Inspection

After an authorized return is received, it will be inspected to determine whether it satisfies this policy.

Inspection may include confirming:

• Product identity

• Quantity

• Condition

• Packaging

• Accessories and included parts

• Evidence of use, washing, wear, installation, contamination, or damage

• Serial numbers, labels, security markings, or identifying information

• Whether the returned product matches the product originally shipped

We may reject a return or reduce the refund where the returned product:

• Is different from the product purchased

• Is missing parts, accessories, packaging, or promotional items

• Shows signs of use, washing, installation, misuse, damage, or contamination

• Has been altered or substituted

• Was returned after the approved deadline

• Does not comply with our return instructions

• Has materially decreased in value because of customer handling

We will notify the customer after the inspection has been completed.

10. Refund Approval and Processing

If a return is approved after inspection, the eligible refund will generally be issued to the original payment method.

Standard return refunds are normally processed within 5–10 business days after the return has been received, inspected, and approved.

The time at which funds appear in the customer’s account depends on the payment processor, bank, card issuer, and payment method. These institutions may require additional processing time beyond our control.

Hushvella cannot issue a refund to a different card, bank account, payment account, or individual solely at the customer’s request.

If the original payment method is unavailable, expired, closed, or otherwise unable to receive the refund, we will handle the refund using a lawful and reasonably available method after reviewing the circumstances.

Refund confirmation from Hushvella does not guarantee that the customer’s financial institution will display the funds immediately.

11. Refund Amount

For an approved customer-preference return, the refund will generally be limited to the eligible purchase price of the returned product.

Unless required by applicable law or unless the return results from a verified error by Hushvella:

• Original shipping charges are non-refundable.

• Expedited shipping charges are non-refundable.

• Delivery surcharges are non-refundable.

• Gift-wrapping charges are non-refundable.

• Return shipping charges are non-refundable.

• Duties, taxes, brokerage charges, and customs fees paid to third parties are non-refundable.

• Discounts, coupons, rewards, and promotional credits do not have independent cash value.

If an order received a discount based on purchasing multiple products, reaching a minimum order amount, or qualifying for a promotion, returning part of the order may affect the discount calculation. Any refund adjustment will be made only where disclosed, reasonable, and permitted by applicable law.

Any partial refund will be based on the circumstances, the product’s condition, missing components, and the reduction in value caused after delivery.

12. Damaged, Defective, Incorrect, or Incomplete Products

Please inspect your order promptly after delivery.

If a product arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days after delivery whenever reasonably possible.

Email anjrajorly@gmail.com and provide:

• Your order number

• A detailed description of the issue

• Clear photographs or video of the product

• Photographs of the packaging

• Photographs of the shipping label

• Photographs of any damage to the shipping carton

• Information identifying any missing parts

Please retain the product, packaging, labels, and all included items until we provide instructions.

Do not discard, repair, modify, wash, use, or return the affected product before receiving instructions, unless doing so is reasonably necessary for safety.

After reviewing the evidence, we may offer an appropriate remedy, which may include:

• Troubleshooting or care instructions

• A replacement part

• Replacement of the affected product

• A partial refund

• A full refund

• Another remedy required by applicable law

The remedy offered will depend on the nature of the issue, available inventory, product value, supporting evidence, and applicable law.

Reporting an issue does not automatically establish that the product is defective or that Hushvella is responsible for the reported damage.

The 7-day reporting request is intended to help us investigate shipping and fulfillment issues promptly. It does not eliminate any non-waivable rights available under applicable law.

13. Normal Product Variations

The following circumstances do not automatically mean that a product is damaged, defective, or materially different from its description:

• Minor color differences caused by screens, photography, lighting, or manufacturing variations

• Minor differences in measurements within reasonable manufacturing tolerances

• Temporary wrinkles caused by folding or compression packaging

• Temporary odors from packaging that dissipate after ventilation

• Natural variation in texture, stitching, pattern placement, grain, or finish

• Minor packaging damage that does not affect the product

• Changes to packaging or non-material product details

• Normal wear and tear

• Personal dissatisfaction with firmness, softness, comfort, sound, scent, temperature, or other subjective preferences

Nothing in this section permits Hushvella to provide a product that is materially different from the product purchased.

14. Exchanges

We do not generally offer direct exchanges for customer-preference returns.

To obtain a different product, size, color, model, or variant, the customer may need to complete an approved return and place a new order.

For products verified as damaged, defective, incorrectly shipped, or incomplete, we may offer a replacement or exchange when appropriate and when inventory is available.

A replacement cannot be guaranteed.

If an appropriate replacement is unavailable, we may issue a refund or another remedy in accordance with this policy and applicable law.

15. Order Changes and Cancellations

Customers should contact us as soon as possible if they wish to change or cancel an order.

Cancellation requests submitted within 12 hours after purchase will be reviewed, but cancellation is not guaranteed.

Orders may enter processing, fulfillment, or shipment shortly after they are placed. Once processing or fulfillment has begun, we may be unable to change or cancel the order.

An order is not considered canceled until Hushvella provides written confirmation that the cancellation has been completed.

If an order cannot be canceled because it has already entered fulfillment or shipping, the customer may request a return after delivery, subject to this policy.

Where Hushvella cannot ship an order within the applicable promised or legally required time, the order will be handled in accordance with applicable law, including any legally required delay notification, cancellation option, or refund.

Refunds required because Hushvella cannot ship an unfulfilled order will be processed according to the timelines and requirements imposed by applicable law and are not subject to ordinary return inspection.

16. Refused and Unclaimed Deliveries

A shipment may be returned to the sender or another facility when:

• The customer refuses delivery

• The customer fails to collect the package

• The carrier cannot access the delivery location

• Required duties, fees, or charges are not paid

• The delivery address is incorrect, incomplete, inaccessible, or undeliverable

• The package exceeds the carrier’s holding period

• The customer does not respond to carrier delivery requests

A refused or unclaimed package is not automatically treated as an approved return.

After the package is received and inspected, we may issue a refund for the eligible product amount, less any original shipping costs, return-to-sender costs, carrier charges, customs charges, or other nonrecoverable costs, to the extent permitted by law.

If the package is lost, destroyed, abandoned, or disposed of because the customer refused delivery, failed to collect it, provided an incorrect address, or failed to cooperate with customs or the carrier, a refund may not be available, subject to applicable law.

17. Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please review the recipient name, street address, apartment or unit number, city, state, postal code, and telephone number before submitting the order.

Contact us immediately if an address correction is required. We cannot guarantee that an address can be changed after an order has entered processing.

If a package is returned because of an incorrect, incomplete, or undeliverable address, we may offer, depending on the circumstances:

• Reshipment after payment of additional shipping charges

• A refund of the eligible product amount after the package is received and inspected

• Another reasonable resolution

Original shipping charges, return-to-sender charges, and reshipping charges may be non-refundable where the delivery failure resulted from customer-provided information, to the extent permitted by law.

Hushvella is not responsible for delivery problems caused by an address entered incorrectly by the customer, except to the extent required by applicable law.

18. Packages Marked as Delivered

If tracking indicates that a package was delivered but you cannot locate it:

1. Confirm that the shipping address on the order is correct.

2. Check entrances, porches, mailrooms, parcel lockers, reception areas, and other safe delivery locations.

3. Ask household members, neighbors, building management, or reception staff whether they accepted the package.

4. Contact the carrier and request delivery details or an investigation.

5. Contact Hushvella with your order number and the carrier’s case or reference number, if available.

We will review available tracking records, delivery confirmation, carrier information, and other relevant evidence.

Depending on the circumstances, we may request a signed statement, identity verification, carrier claim information, or other reasonable documentation.

A delivery scan alone does not prevent us from reviewing a legitimate delivery issue, but a report that a package cannot be located does not automatically establish that a refund or replacement is owed.

Each case will be evaluated individually under the available evidence and applicable law.

19. Lost or Delayed Shipments

Carrier transit dates and estimated delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

A shipment will not automatically be considered lost merely because tracking has not updated for a period of time.

Before issuing a replacement or refund for a potentially lost package, we may:

• Review tracking information

• Contact the carrier

• Request that the customer contact the carrier

• Wait for the carrier’s investigation or applicable claim period

• Confirm the delivery address

• Request additional documentation

If a package is verified as lost before delivery, we will provide an appropriate resolution consistent with applicable law.

This section does not alter any obligation Hushvella may have when an order has not been shipped within the applicable promised or legally required period.

20. Duplicate, Unauthorized, or Abusive Claims

Hushvella may refuse or investigate requests involving suspected fraud, return abuse, product substitution, altered evidence, repeated false claims, duplicate refunds, chargeback abuse, or other unlawful conduct.

We may compare:

• Order records

• Shipping records

• Product identifiers

• Return weights

• Photographs and video

• Customer communications

• Payment records

• Fraud-prevention information

Nothing in this section limits a customer’s right to raise a legitimate dispute, exercise legally protected payment rights, or obtain a remedy required by law.

Customers should contact Hushvella first whenever reasonably possible so that we have an opportunity to investigate and resolve the issue.

21. Chargebacks and Payment Disputes

Filing a chargeback or payment dispute does not automatically cancel an order or constitute an approved return.

If a payment dispute is filed, we may provide the payment provider with relevant order, delivery, tracking, policy, return, refund, and communication records.

Customers must not seek or retain duplicate reimbursement from both Hushvella and a bank, card issuer, payment provider, carrier, insurer, or another party for the same loss.

If a refund has already been issued, customers should inform their payment provider to prevent duplicate reimbursement.

Nothing in this section waives any right a customer may have under applicable payment or consumer protection law.

22. Gifts and Gift Purchases

Refunds are generally issued to the original payment method used for the purchase.

A gift recipient may not be entitled to receive a cash refund directly unless required by law or expressly approved by Hushvella.

If the purchaser requests a refund for an eligible gift return, the purchaser may be notified and the refund may be issued to the purchaser’s original payment method.

Gift cards and promotional credits are not redeemable for cash except where required by law.

23. International Returns

If international ordering is available, customers are responsible for reviewing any customs, import, and product restrictions applicable to the destination country.

Unless the return results from a verified Hushvella error:

• International return shipping is the customer’s responsibility.

• Customs duties, import taxes, brokerage charges, and government fees are non-refundable by Hushvella.

• Return duties, taxes, and customs processing costs are the customer’s responsibility.

• The customer bears the risk of customs delay, refusal, abandonment, or destruction during an unauthorized or improperly documented return.

International returns must not be sent until written instructions have been provided.

24. Promotions, Bundles, and Free Gifts

If a returned order included a free gift, promotional product, bundle discount, or quantity discount, all required promotional items may need to be returned to receive the full eligible refund.

If a free gift or bundled product is not returned, its stated or reasonable promotional value may be deducted from the refund where permitted by law and disclosed as part of the applicable promotion.

Returning only part of a bundle may make the remaining products ineligible for the original bundle discount.

25. Policy Changes

We may update this Return and Refund Policy from time to time to reflect changes in our products, business practices, operational requirements, or legal obligations.

The policy applicable to a return will generally be the version that was available when the order was placed, except where a later change is required by law or is more favorable to the customer.

The “Last Updated” date at the top of this page identifies the most recent revision.

26. Consumer Rights

Nothing in this policy is intended to exclude, restrict, waive, or replace any consumer right, warranty, remedy, or protection that cannot legally be excluded or restricted.

Where applicable law provides a customer with rights that are more favorable than this policy, applicable law will control.

Any decision under this policy will be made subject to applicable law.

27. Contact Information

For return and refund questions, contact:

Store Name: Hushvella

Website: https://hushvella.com

Email: anjrajorly@gmail.com

Phone: +1 (936) 260-5549

Customer Support Hours:
Monday–Friday
10:00 AM–6:00 PM (GMT+8)

Most inquiries receive a response within 1–2 business days. Additional time may be required during weekends, holidays, promotional periods, or periods of unusually high inquiry volume.

Legal Business Name: STOREVIA LIMITED

Legal and Administrative Address:

STOREVIA LIMITED
Unit 809, 8/F Brill Plaza
84 To Kwa Wan Road
To Kwa Wan, Hong Kong

This legal and administrative address is not a return address unless Hushvella expressly confirms otherwise in writing.